Frequently Asked Questions (FAQ)

1. What is this loan app?
We are a digital lending platform based in Uganda, providing fast, convenient, and secure loans to individuals through our mobile app.

2. Who can apply for a loan?
You must be a Ugandan citizen aged 18-70, have a valid mobile phone number.

3. How much can I borrow?

Our loan amounts are designed to meet various financial needs. You can access up to 888,000 UGX. Your exact limit is determined by your responsible borrowing behavior and credit assessment.

4. How long does it take to receive the loan?
Once approved, loans are disbursed to your mobile money account within minutes.

5. What are the interest rates and fees?
Our interest rates are competitive and transparent. All fees will be clearly displayed before you confirm your loan. There are no hidden charges.

6. What happens if I miss a repayment?
Late repayments may affect your credit score and result in additional fees. We encourage you to contact our customer service if you face difficulties.

7. Is my personal information safe?
Yes, we use advanced encryption technology to protect your data. Your information will never be shared with third parties without your consent.

9. How can I contact customer support?
You can reach us via email at ughelp@sicicash.com