The following Privacy Policy outlines how we collect, store, utilize, transfer, disclose, and safeguard your Personal Information. Please read carefully to comprehend our perspectives and practices concerning your Personal Information and its treatment. By downloading the app, you affirm that you have read, understood, and accepted the terms of this Privacy Policy as presented below. You also consent to the collection, usage, storage, processing, and disclosure of your Personal Information as detailed in this Privacy Policy. This Privacy Policy, in conjunction with our Terms of Use and any additional terms, applies to your utilization of the System and the Service.
This Privacy Policy covers the following subjects:
Definition
Unless explicitly defined otherwise, all capitalized terms used in this Privacy Policy hold the same meanings as specified in our Terms of Use (where applicable).
Personal Information We Collect
We gather specific Personal Information about you. This may be directly provided by you (e.g., when registering an Account via the Application or when otherwise furnishing Personal Information) or obtained from third parties. Additionally, it may be automatically collected during your use of the Application. The information collection methods and purposes vary and include those permitted by Applicable Law.
Information obtained directly from you or your Mobile Device:
Upon registration and creation of your Account using the Application, you are required to furnish us with various Personal Information, including but not limited to your name, ID NUMBER, date of birth, gender, educational background, religion, photo, physical address, email address, work details, marital status, emergency contacts, phone number, SIM card particulars, financial and credit information (such as Mobile Money and bank details, and bank verification number, where applicable), as well as an Account ID and/or password for accessing the Application post-registration.
When utilizing the Application, you must supply pertinent information necessary for its operation. For instance, when conducting payments via the electronic money facility within the Application, you provide payment-related details such as payment card type, mobile wallet account particulars, issuer name, account holder name, account number, and payment amount.
Information collected during your Application usage or Website visit:
Whenever the Application is used or our Website is visited, we may collect specific technical data related to your activities, including IP address, previously or subsequently viewed web pages, session durations, device ID or media access control address, and device manufacturer, model, and operating system information.
Additionally, when using the App or visiting our Website, certain data may be automatically collected via cookies. Cookies are small files stored on your computer or mobile device to track user activity and enhance user interface and experience. While most devices and browsers support cookies, you can adjust settings to reject certain types or specific cookies, or delete stored cookies at any time, albeit this may impact App or Website functionality.
When using the app on your Mobile Device, real-time geolocation information is tracked and collected. Enabling GPS on your Mobile Device may be required for an enhanced app experience. We strive to halt geolocation data collection when the app operates in the background, though inadvertent collection may occur. You can disable geolocation tracking temporarily on your Mobile Device, understanding this may affect available app functionalities.
Technical details required during Application usage, such as your Mobile Device type, unique device identifiers (e.g., IMEI number, MAC address of wireless network interface, or mobile phone number), mobile network information, mobile operating system, mobile browser type, and timezone settings, are also collected. Furthermore, information stored on your Mobile Device, including contact lists, call logs, SMS logs, social media details (e.g., Facebook), and contact lists from other social media accounts, photos, videos, or other digital content, may be gathered.
Information Obtained from Third Parties:
In fulfilling our service obligations, we collaborate with third parties (e.g., credit bureaus, banks, mobile network providers, collection agencies, agents, suppliers, contractors, partners) who may provide us with your Personal Information. We collect this information solely for the purposes of our engagements with these parties, ensuring compliance with Applicable Law and this Privacy Policy.
Information about third parties provided by you:
You may furnish us with Personal Information concerning third parties (e.g., spouses, family members, friends, emergency contacts), requiring their consent as detailed in "Acknowledgment and Consent" below.
Use of Personal Information We Collect
We may utilize the Personal Information gathered for the following purposes, as well as others permitted by Applicable Law:
a. Identifying and registering you as a user, managing your Account and its credit terms.
b. Facilitating necessary checks prior to Account registration.
c. Disbursing loans and managing Service payments.
d. Developing credit models and performing credit scoring.
e. Compliance with legal obligations like know-your-customer and anti-money laundering regulations.
f. Communicating with you and sending information pertinent to app usage.
g. Notifying you about app updates or Service changes (e.g., interest rates, transaction fees).
h. Processing and responding to inquiries and feedback.
i. Developing, testing, enhancing, and customizing the app.
j. Contacting you via automated calls or SMS for authorized purposes.
k. Monitoring user activity, demographic data, trends, and Service usage.
l. Sending direct marketing communications, special offers, or promotions.
Sharing of Personal Information We Collect
We may disclose or share your Personal Information with Affiliates and other parties for the following purposes, in addition to those permitted by Applicable Law:
a. Compliance with legal requirements (e.g., responding to regulatory inquiries, investigations).
b. Legal proceedings related to you or our operations.
c. During negotiations of mergers, asset sales, or business restructuring.
d. Collaboration with third parties providing services, including marketing, research, and product development.
e. Publication of aggregated and anonymized statistics.
f. When disclosure is necessary to comply with Applicable Law, prevent harm, report illegal activity, or investigate Terms of Use violations.
g. We make reasonable efforts to anonymize Personal Information when it is not necessary to associate it with you.
Cross-Border Transfers of Personal Information
Your Personal Information may be transferred, stored, used, and processed outside your home country or present location during your use of our Services. We ensure such transfers maintain a level of protection comparable to that required by your country's laws, in accordance with this Privacy Policy.
Retention of Personal Information
We retain Personal Information only as long as necessary for its collected purpose or as required by Applicable Law. We discontinue retention when it no longer serves the intended purpose or legal/business requirements, removing means of association with you as an individual.
Accessing and Correcting Personal Information
You may request access to and/or correction of your Personal Information in our possession by contacting us as provided below. We reserve the right to charge an administrative fee per Applicable Law. Refusal may occur where permitted by Law or for trivial reasons.
Where We Store Your Personal Information
Personal Information collected may be stored, transferred, or processed by third-party service providers ensuring a level of protection comparable to this Privacy Policy. This may involve storage or processing outside your home country, managed by our personnel or third-party providers.
Security of Your Personal Information
Protecting your Personal Information is paramount. We employ reasonable measures to prevent unauthorized access, collection, use, disclosure, or processing, and protect against loss or damage. However, internet transmission security cannot be guaranteed. You are responsible for maintaining confidentiality and securing your account and mobile device.
Changes to this Privacy Policy
We may revise this Privacy Policy at our discretion to comply with legal/regulatory developments or future changes. Notice of modifications will be provided through general notices on the Application/Website or via your provided email. Your continued use constitutes acceptance of revisions.
Language
In case of inconsistency, the English version of this Privacy Policy prevails over other language versions.
Acknowledgment and Consent
By accepting this Privacy Policy, you acknowledge understanding and acceptance of its terms, including collection, use, disclosure, storage, transfer, or processing of your Personal Information. For Personal Information of third parties, you warrant obtaining consent as outlined herein.
Marketing and Promotional Material
We may send marketing communications via various channels. You can opt-out through provided features or contacting us. Non-promotional communications will continue (e.g., loan receipts).
Third-Party Websites
Links on our App/Website may lead to third-party sites. We do not control these and are not liable for their data practices. Refer to their policies for information collection/use.
Limitation of Liability
We disclaim liability for indirect, incidental, consequential, special, exemplary, or punitive damages arising from App usage or third-party interactions. We are not liable for delays or failures due to causes beyond our reasonable control.
